First Steps
We're excited to see you kick off your integration to PAR Ordering!
Your integration will be managed and supported by a Technical Consultant, who will be your main point of contact throughout the entire integration. They will be able to support you with any integration-related questions, as well as help you certify and promote your integration to production.
If you are not yet in touch with your Technical Consultant, please reach out to your Onboarding / Customer Success Manager via orderingonboarding@partech.com.
Integration Lifecycle
Prerequisites
Before starting off your integration, you should have received the following resources from your Technical Consultant:
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CMS / Management Center Access : The CMS and Management Center are PAR Ordering two administration portals, which are used by brands to configure their entire digital commerce experience, from their menu, their stores to all of their integrations. The CMS is PAR Ordering legacy administration portal, which is currently being migrated to the Management Center - you are able to access both platforms with a single login and navigate seamlessly between them.
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Brand Sandbox: Your pre-configured Brand sandbox, with all configuration types enabled, which you will be developing against. In consultation with your Technical Consultant, the sandbox can be configured to include specific integrations, such as to Payment Processors and POS systems.
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Application We will create an authorized application (for sandbox - production access only granted after certification) for you, including your application key, which you will be specifying in all API calls as an
ApplicationHTTP header -
Knowledge Base: Access to vast knowledge base (with hundreds of articles) to learn about how to use the MENU platform.
Integration Support
We will schedule an integration kick-off call with you to discuss the integration process and ensure any questions are answered
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Slack: We can set up a shared Slack channel, to streamline communication during the integration development and ensure concerns / issues are quickly resolved
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Weekly 30-min Check-in: We will coordinate a 30-min weekly check-in call, in order to get integration updates and make sure you are receiving the necessary support to complete your integration (we will do weekly check-ins for the first 3 months after integration kick-off, after which we will back off depending on integration progress)
Technical Consultant,: Your Technical Consultant is always your main point of contact supporting your integration.
Certification
After you have completed integration development, we will review and certify your application.
During the integration development process, you will receive certification cases from your Technical Consultant, based on the aligned capabilities that should be included in your implementation.
During the certification call, we will run through the certification cases together and monitor how your application interacts with our APIs. This allows us to make sure that you are getting the best use out of our APIs.
If certification is successful, you will receive an authorized production application (per environment depending on the regions your integration should be offered in), including your Application key.
If your certification shows improvement items, we will schedule follow-ups until integration can be certified.
Launch
During launch your Technical Consultant, will continue working closely with you to make sure the integration is working correctly and any improvement actions are quickly identified.
Production Support
Production Support depends on the Support agreement of the Brands you are working with - they have the ability to open a support ticket, in order to receive enterprise support, according to the agreed SLAs.
Next Steps
Application Initialization:This guide will show you how to make your initial connection to, in order to pull configuration settings for your Brand
Store Finder
Build a store finder experience for Dine-in and Takeout: Develop a flow to allow your customer to choose a store for placing a dine-in or takeout order
Build a delivery experience: Develop a flow to choose a store from which your customer can order delivery from.