Order Statuses
| Status | Description |
|---|---|
| Init | Initial order state, order created and stored to the database. |
| SendDelayed | Sending order to integration delayed until it's time for preparation to start (specific to order types with pickup time selection, i.e. Take-out & Preorder). |
| SendTried | Sending order to integration tried, but failed (specific to tablet related order types only, i.e. Take-out, Quick service & Preorder). |
| Sent | Order successfully sent to POS/Printer. |
| In Preparation | Orders are in the kitchen being prepared. |
| Ready | Order prepared and ready for pickup (specific for Take-out & Quick service order types). Orders with Ready status will automatically be updated to Final status, after 15 minutes. |
| Final | The final state of regular order status flow, after all processing is done successfully. Common to all order types. |
| Cancelled | Order canceled. |
| Failed | Order processing failed due to a system error. |
Order Regret Statuses
| ID | Status | Description |
|---|---|---|
| 1 | Enabled | Order regret is enabled for the brand, it is possible to enable or disable this setting per store |
| 2 | Disabled for All | Order regret is disabled for all the stores in the brand and this settiing is not editable on store level |
| 3 | Enabled for All | Order regret is enabled for the brand and this settiing is not editable on store level |