Event - Feedback Reply
This event is generated when a feedback reply message is sent to a guest by the business. These events are triggered as they happen in the Punchh system based on configuration.
{
"content_id": "CONTENT_ID_GOES_HERE",
"timestamp": 1619695600,
"business_id": 6,
"business_uuid": "BUSINESS_UUID_GOES_HERE",
"business_slug": "slugname",
"event_name": " transactional_notifications",
"event_type": "feedback_reply",
"action": "create",
"payload": {
"free_reward_amount": "$0.00",
"gift_count": null,
"phone_message": "Phone txt",
"redeemable_discount_amount": 2,
"redeemable_name": "$2 OFF",
"redeemable_points": 100,
"reply_text": "Reply txt",
"reward_id": 4583,
"user": {
"account_balance": {
"banked_currency": null,
"current_membership_level_name": "Silver Level",
"last_visit": "2023-04-29T11:05:39Z",
"loyalty_points": 93,
"net_balance": 95,
"net_debits": 0,
"pending_points": 20,
"total_credits": 95,
"total_debits": "0.0",
"total_lifetime_points": 95,
"total_point_credits": 95,
"total_redeemable_visits": null,
"total_visits": 4,
"unbanked_points": null,
"unredeemed_cards": null,
"user_id": 111111111
},
"anniversary": "2000-01-01",
"avatar_remote_url": null,
"birthday": "1964-01-01",
"email": "test@example.com",
"first_name": "FIRST_NAME_GOES_HERE",
"gender": "male",
"guest_type": "Loyalty",
"last_activity_at": "2023-04-29T11:05:52Z",
"last_name": "LAST_NAME_GOES_HERE",
"marketing_email_subscription": true,
"marketing_pn_subscription": true,
"phone": "1111111111",
"preferred_locale": "en",
"secondary_email": "test1@example.com",
"signup_channel": "MobileEmail",
"sms_subscription": false,
"unsubscribe_reason": null,
"unsubscribed": false,
"user_id": 111111111,
"user_status": "active"
}
}
}
Meta Fields
Meta Fields are common attributes such as content_id, timestamp, etc. that are returned in event responses, providing additional information about events. Click here to view the descriptions of the attributes.
Response Parameters
| Payload | ||
| free_reward_amount | String | Amount associated with the free reward |
| gift_count | Integer | Gift count |
| phone_message | String | Notification message |
| redeemable_discount_amount | Integer | Discount amount associated with the redeemable |
| redeemable_name | String | Redeemable name |
| redeemable_points | Integer | Points associated with the redeemable |
| reply_text | String | Reply message |
| reward_id | Integer | Unique ID of the reward |
| User | Object | See the user object in Event - Rewards Expiry Reminder |
| user.account_balance | Object | See the account_balance object in Event - Guest |